Specialist Technical Compliance for Regulated iGaming

D31 Compliance provides expert technical compliance and licensing support to B2B suppliers and B2C operators operating in regulated iGaming markets.

Services are designed to support organisations through initial licence application, certification, live operation, and ongoing licence maintenance, with a strong focus on regulatory defensibility, operational practicality, and audit readiness.

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Core Technical Compliance Services

Services include:

  • Review, interpretation, and implementation of jurisdictional technical requirements for B2B and B2C businesses
  • Gap analysis of platforms, Remote Gaming Servers (RGS), RNGs, and games against applicable technical standards
  • Pre-certification evaluation of games, features, mechanics, and concepts to identify regulatory risk early
  • Review and creation of technical documentation for certification, licensing, and regulatory submissions
  • Regulatory notifications and approvals for system changes, updates, and new market launches
  • Cross-jurisdictional analysis to harmonise technical requirements and reduce duplicated effort
  • Advisory support during development to minimise later certification or licensing issues
  • Training and knowledge transfer for development, QA, and compliance teams

The emphasis is on building compliance into systems and processes from the outset, rather than remediating issues late in the regulatory lifecycle.

Game Certification & TestLab Coordination

D31 Compliance provides end-to-end certification support, acting as a technical bridge between development teams, TestLabs, and regulators.

Services include:

  • Acting as the primary liaison with TestLabs, including challenging non-conformities where appropriate
  • Managing full certification workflows for regulated markets
  • Preparing and submitting certification packages
  • Reviewing certification and audit reports and coordinating remediation with development teams
  • Preparing non-conformity responses and structured remediation plans
  • Establishing internal certification workflows, templates, and quality gates
  • Developing pre-test review processes to improve first-pass success rates

This approach helps organisations reduce certification delays, limit non-conformities, and maintain control over certification scope.

Licensing Applications & Ongoing Licence Maintenance

D31 Compliance provides specialist technical support for both initial licence applications and ongoing licence maintenance across regulated markets.

This service is focused on the technical and operational elements of licensing, ensuring that what is submitted to regulators is accurate, defensible, and aligned with how systems actually operate.

Licence Application Support

  • Preparation and review of technical sections of licence applications
  • Alignment of platform architecture, RGS, RNG, and game descriptions with regulatory expectations
  • Support with jurisdiction-specific technical annexes and system descriptions
  • Evidence preparation for technical controls, change management, and security
  • Coordination with TestLabs, legal advisors, and internal stakeholders during the application process
  • Responding to regulator queries and clarification requests relating to technical matters

Ongoing Licence Maintenance

  • Supporting ongoing regulatory obligations post-licensing
  • Managing technical change notifications and approval submissions
  • Maintaining and reviewing technical documentation to ensure it remains current
  • Supporting periodic regulatory audits and inspections
  • Advising on the regulatory impact of platform changes, new content, or architectural updates
  • Maintaining certification maps, regulatory registers, and audit histories

This ensures licences are not only obtained, but maintained in a stable, audit-ready state.

Information Security & ISO/IEC 27001

D31 Compliance supports the design, implementation, and operation of ISO/IEC 27001-aligned Information Security Management Systems (ISMS), tailored to regulated iGaming environments.

Services include:

  • Building and implementing ISO/IEC 27001-aligned ISMS frameworks
    • Either to ISO27001 in its entirety or within scope of jurisdictional requirements
  • Preparing organisations for initial certification and surveillance audits
  • Conducting internal audits, risk assessments, and supplier security reviews
  • Reviewing technical security controls including encryption, authentication, access control, logging, and monitoring
  • Supporting GDPR-aligned security and data protection practices
  • Aligning security controls with both regulatory and ISO requirements

The focus is on practical, auditable security controls, not theoretical compliance.

Change Management & Release Governance

Change management is one of the most common sources of regulatory findings and licence risk. D31 Compliance specialises in building defensible, audit-ready change governance frameworks.

Services include:

  • Designing and implementing change management frameworks aligned with:
    • UKGC RTS and Testing Strategy
    • MGA system audit requirements
    • ISO/IEC 27001 Annex A controls
    • Denmark technical requirements
    • GLI-CMP
    • Ontario (AGCO) CAM requirements
  • Reviewing and approving:
    • Component and asset registers
    • Change log structures
    • Game build and deployment processes
    • RGS and platform updates
    • Production system changes
  • Supporting emergency change (HOTFIX) processes and associated risk assessments
  • Advising on separation of critical and non-critical components to reduce re-certification scope

The result is faster regulatory approvals, reduced audit findings, and stronger licence defensibility.

Regulatory Compliance & Audit Support

D31 Compliance provides technical regulatory support throughout the operational lifecycle.

Services include:

  • Acting as a technical point of contact during regulatory audits and reviews
  • Supporting incident reporting, breach notifications, and regulatory correspondence
  • Advising on compliance roadmaps for new market entry
  • Maintaining regulatory registers, certification maps, control matrices, and audit histories

Support is provided with a clear understanding of regulatory expectations, TestLab processes, and operational realities.

Markets Supported

D31 Compliance has extensive experience across:

  • Europe (including UK, Malta, Nordics, Southern Europe)
  • Canada, with a strong focus on Ontario (AGCO)
  • South America
  • Global markets operating under GLI-based standards, including US state-level adaptations

The focus is on leveraging regulatory overlap to minimise duplicated effort and long-term compliance cost.

Engagement Models

D31 Compliance works with clients on a:

  • Project-based basis
  • Retained advisory basis
  • Embedded consultancy model

Engagements can be confidential, regulator-facing, or internal, depending on client needs.